PRIVACY POLICY
We have updated this policy to reflect changes in data protection law. This policy is effective from 25 May 2018.
At Signifyr, we're committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.
Any questions regarding this policy and our privacy practices should be sent by email to [email protected], by calling us: 07825 813916, or by post to: Signifyr, Ash Tree Cottage, 42 High Road, High Cross, Herts. SG11 1AP.
Who are we?
How do we collect information from you?
What type of information is collected from you?
How and why is your information used?
How long is your information kept for?
Who has access to your information?
Lawful Processing
Fundraising and Marketing Communications
Your choices
Building Profiles
Your Rights
Keeping your information safe
Keeping your information up to date
Use of 'cookies'
Links to other websites
16 or Under
Website recording
Changes to this policy
Review of this Policy
Who are we?
Nigel Manders trading as Signifyr, is an artist producing new, restored and upcycled products.
In this policy ‘Signifyr’, ‘we’, ‘us’ or ‘our’ means:
Nigel Manders t/as Signifyr, Ash Tree Cottage, 42 High Road, High Cross, Herts. SG11 1AP
www.signifyr.co.uk .
How do we collect information from you?
We obtain information about you in the following ways:
Information you give us directly
For example, we may obtain information about you when you contact us by email, telephone, or social media, or at an event, through a gallery or exhibition we are taking part in, or when you purchase products or services from our website, or register to receive information from us.
Information you give us indirectly
Your information may be shared with us by third parties, which might include:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Subcontractors acting on our behalf who provide us with technical, payment or delivery services, networks analytics providers and search information providers.
You should check any privacy policy provided to you where you give your data to a third party.
When you visit this website
We, like many companies, automatically collect the following information:
technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).
We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.
Social Media
When you interact with us on social media platforms such as Facebook and Instagram we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.
What type of information is collected from you?
The personal information we collect, store and use might include:
your name and contact details (including postal address, email address and telephone number);
information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;
your bank or credit card details. If you make a purchase, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions;
any other personal information shared with us.
How and why is your information used?
We may use your information for a number of different purposes, which may include:
providing you with the services, products or information you asked for.
processing orders that you have submitted;
carrying out our obligations under any contracts entered into between you and us;
keeping a record of your relationship with us;
conducting analysis and market research to better understand how we can improve our services, products or information;
dealing with entries into a competition;
seeking your views or comments on the services we provide;
notifying you of changes to our services;
sending you communications which you have requested and that may be of interest to you. These may include information about new products, events and promotions of goods and services
·
How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. tax/accounting purposes).
We review our retention periods on a regular basis.
Who has access to your information?
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties may include:
Third parties working on our behalf
We may pass your information to our third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments, deliver orders and send you mailings). However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services, not for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Lawful Processing
Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:
Specific Consent
Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.
Performance of a contract
Where we are entering into a contract with you or performing our obligations under it, like when you purchase or order Signifyr products and services.
Legal obligation
Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority.
Legitimate interests
Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).
We consider our legitimate interests to be running Signifyr as a small business providing goods and services. For example to:
send postal communications which we think will be of interest to you;
conduct research to better understand our customers and to improve the relevance of our products and services;
understand how people choose/use our services and products;
determine the effectiveness of our services, promotional campaigns and advertising;
monitor who we deal with to protect the business against fraud and other risks;
enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers; and
better understand how people interact with our website.
When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required to by law).
Marketing Communications
We may use your contact details to provide you with information about events we are taking part in, as well as the products and services you can buy, if we think it may be of interest to you.
Email/text/phone
We will only send you marketing and fundraising communications by email, text and telephone if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.
Post
We may send you marketing and fundraising communications by post unless you have told us that you would prefer not to hear from us.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form used to collect your information.
We’re committed to putting you in control of your data so you’re free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time using: [email protected], or by telephone: 07825 813916, or post: Signifyr, Ash Tree Cottage, 42 High Road, High Cross, Herts. SG11 1AP.
We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes like where we are processing a payment or thanking you for your custom.
Your Rights
Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:
Right of access
You have a right to request access to the personal data that we hold about you.
You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
If you want to access your information, please send a description of the information you would like to see and proof of your identity by post to the address provided below.
Right to have your inaccurate personal information corrected
You have the right to have inaccurate or incomplete information we hold about you corrected. If you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via phone, email or post (see Contactsection).
Right to restrict use
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy.
Right of erasure
You may ask us to delete some or all of your personal information.
Right for your personal information to be portable
If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format if necessary.
Right to object
You have the right to object to processing where we using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.
If you want to exercise any of the above rights, please email [email protected], or by telephone: 07825 813916, or post: Signifyr, Ash Tree Cottage, 42 High Road, High Cross, Herts. SG11 1AP.
We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.
Keeping your information safe
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.
Any sensitive information (such as credit or debit card details) is encrypted and protected by our third party payment processing providers. We cannot be responsible for the privacy policies and practices of other businesses even if you access those using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.
Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Keeping your information up to date
We take reasonable steps to ensure your information is accurate and up to date. If you have requested communications from us, please let us know if your contact details change.
Use of 'cookies'
Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a more personalised service when you browse our website and improves our services.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of some functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access those using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Changes to this policy
Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you're happy with any changes. If we make any significant changes we'll make this clear on this website.
Review of this Policy
We keep this policy under regular review. This policy was last updated in August 2018.
At Signifyr, we're committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.
Any questions regarding this policy and our privacy practices should be sent by email to [email protected], by calling us: 07825 813916, or by post to: Signifyr, Ash Tree Cottage, 42 High Road, High Cross, Herts. SG11 1AP.
Who are we?
How do we collect information from you?
What type of information is collected from you?
How and why is your information used?
How long is your information kept for?
Who has access to your information?
Lawful Processing
Fundraising and Marketing Communications
Your choices
Building Profiles
Your Rights
Keeping your information safe
Keeping your information up to date
Use of 'cookies'
Links to other websites
16 or Under
Website recording
Changes to this policy
Review of this Policy
Who are we?
Nigel Manders trading as Signifyr, is an artist producing new, restored and upcycled products.
In this policy ‘Signifyr’, ‘we’, ‘us’ or ‘our’ means:
Nigel Manders t/as Signifyr, Ash Tree Cottage, 42 High Road, High Cross, Herts. SG11 1AP
www.signifyr.co.uk .
How do we collect information from you?
We obtain information about you in the following ways:
Information you give us directly
For example, we may obtain information about you when you contact us by email, telephone, or social media, or at an event, through a gallery or exhibition we are taking part in, or when you purchase products or services from our website, or register to receive information from us.
Information you give us indirectly
Your information may be shared with us by third parties, which might include:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Subcontractors acting on our behalf who provide us with technical, payment or delivery services, networks analytics providers and search information providers.
You should check any privacy policy provided to you where you give your data to a third party.
When you visit this website
We, like many companies, automatically collect the following information:
technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).
We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.
Social Media
When you interact with us on social media platforms such as Facebook and Instagram we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.
What type of information is collected from you?
The personal information we collect, store and use might include:
your name and contact details (including postal address, email address and telephone number);
information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;
your bank or credit card details. If you make a purchase, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions;
any other personal information shared with us.
How and why is your information used?
We may use your information for a number of different purposes, which may include:
providing you with the services, products or information you asked for.
processing orders that you have submitted;
carrying out our obligations under any contracts entered into between you and us;
keeping a record of your relationship with us;
conducting analysis and market research to better understand how we can improve our services, products or information;
dealing with entries into a competition;
seeking your views or comments on the services we provide;
notifying you of changes to our services;
sending you communications which you have requested and that may be of interest to you. These may include information about new products, events and promotions of goods and services
·
How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. tax/accounting purposes).
We review our retention periods on a regular basis.
Who has access to your information?
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties may include:
Third parties working on our behalf
We may pass your information to our third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments, deliver orders and send you mailings). However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services, not for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Lawful Processing
Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:
Specific Consent
Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.
Performance of a contract
Where we are entering into a contract with you or performing our obligations under it, like when you purchase or order Signifyr products and services.
Legal obligation
Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority.
Legitimate interests
Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).
We consider our legitimate interests to be running Signifyr as a small business providing goods and services. For example to:
send postal communications which we think will be of interest to you;
conduct research to better understand our customers and to improve the relevance of our products and services;
understand how people choose/use our services and products;
determine the effectiveness of our services, promotional campaigns and advertising;
monitor who we deal with to protect the business against fraud and other risks;
enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers; and
better understand how people interact with our website.
When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required to by law).
Marketing Communications
We may use your contact details to provide you with information about events we are taking part in, as well as the products and services you can buy, if we think it may be of interest to you.
Email/text/phone
We will only send you marketing and fundraising communications by email, text and telephone if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.
Post
We may send you marketing and fundraising communications by post unless you have told us that you would prefer not to hear from us.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form used to collect your information.
We’re committed to putting you in control of your data so you’re free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time using: [email protected], or by telephone: 07825 813916, or post: Signifyr, Ash Tree Cottage, 42 High Road, High Cross, Herts. SG11 1AP.
We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes like where we are processing a payment or thanking you for your custom.
Your Rights
Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:
Right of access
You have a right to request access to the personal data that we hold about you.
You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
If you want to access your information, please send a description of the information you would like to see and proof of your identity by post to the address provided below.
Right to have your inaccurate personal information corrected
You have the right to have inaccurate or incomplete information we hold about you corrected. If you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via phone, email or post (see Contactsection).
Right to restrict use
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy.
Right of erasure
You may ask us to delete some or all of your personal information.
Right for your personal information to be portable
If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format if necessary.
Right to object
You have the right to object to processing where we using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.
If you want to exercise any of the above rights, please email [email protected], or by telephone: 07825 813916, or post: Signifyr, Ash Tree Cottage, 42 High Road, High Cross, Herts. SG11 1AP.
We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.
Keeping your information safe
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.
Any sensitive information (such as credit or debit card details) is encrypted and protected by our third party payment processing providers. We cannot be responsible for the privacy policies and practices of other businesses even if you access those using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.
Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Keeping your information up to date
We take reasonable steps to ensure your information is accurate and up to date. If you have requested communications from us, please let us know if your contact details change.
Use of 'cookies'
Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a more personalised service when you browse our website and improves our services.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of some functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access those using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Changes to this policy
Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you're happy with any changes. If we make any significant changes we'll make this clear on this website.
Review of this Policy
We keep this policy under regular review. This policy was last updated in August 2018.
